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Centrica consolidated multiple customer service systems onto Amazon Connect Customer to deliver a unified, end-to-end experience for customers and agents. With an AI-powered customer experience, Centrica reduced talk time by 39 seconds and increased NPS by 19 points, an 89% improvement. Now leveraging the full breadth of AI features with Connect Customer, Centrica continues to scale innovation as it powers a greener, fairer future.
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2026/09/23
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